Why should you attend?

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.

The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.

Who Should Attend

The ISO/IEC 20000 Lead Auditor training course is intended for:

• • Auditors seeking to conduct and lead SMS audits
  • Managers or consultants seeking to master the SMS audit process
  • Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
  • Technical experts seeking to prepare organizations for an SMS certification audit
  • Expert advisors in service management

Learning Objectives

By the end of this training course, the participants will be able to:

• • Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
  • Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
  • Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
  • Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
  • Manage an ISO/IEC 20000-1 audit program

What is included in PECB ISO/IEC 20000 Lead Auditor Course material

This training course is participant centered and contains:

• • Theories, approaches, and best practices used in service management system audits
  • Lecture sessions illustrated with practical examples
  • Practical exercises based on a case study and discussions
  • Interaction between participants by means of questions and suggestions
  • Exercises tailored to prepare the participants for the certification exam

PECB ISO/IEC 20000 Lead Auditor Exam Format

Exam Type: Essay Type & Open Book

Number of Exam Questions: 12

Exam Duration in Hours: 3

Prerequisites

The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.

Download ISO-IEC 20000 Lead Auditor Candidate Handbook

Course Agenda

       Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000
       Day 2: Audit principles, preparation and launching of an audit
       Day 3: On-site audit activities
       Day 4: Closing the audit
       Day 5: Certification Exam

• Please note all PECB certifications activities must be completed within 12 months from date of enrollment by A&T. This includes (take the PECB exam (1st attempt), retake the exam (2nd attempt, if needed), apply for the PECB certificate, and be certified).

Download iso-iec 20000 lead Auditor Brochure

1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?

All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.A&T.com to check availability.

In all PECB Self Study Courses, enrolled by A&T, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity.

All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. A&T keeps all virtual live online training batches of small size ( 1 to 5 )  candidates, unless it is a private corporate batch.

2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?

All Enrolled candidates give get access to courseware from PECB KATE app. Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.

3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?

Yes, you can select your preferred dates and preferences of time zone. A&T offers multiple batches of PECB live online trainings in different time zones, worldwide.

4. What payment methods do you accept? Are Bank Transfer transactions supported?

We accept payments by credit card and bank transfers in multiple currencies worldwide.

Read A&T PECB FAQs for more information.